Join Our Team

Careers at McSwain Carpets & Floors

Apply Now

Why Work for McSwain?

Local, Family Owned for 58 Years

Great Benefits and 401k

Paid Vacations and Holidays

Low Employee Turnover

Opportunity for Growth

Team members stacking hands together | McSwain Carpets & Floors

McSwain is growing! In order to meet the demands of increased business, we have several positions available.

We have been a local, family-owned business since 1968 and enjoy working together as a team.

Please see below for our open positions. If you are interested in a career with McSwain, please send resume:

Email: HR@McSwainCarpets.com.

Mail: 2430 E. Kemper Rd., Cincinnati, OH 45241

Available Positions

Operate automated and manual cutting equipment to measure, cut, and prepare carpet materials to exact customer specifications — playing a key role in getting every order right, on time, and ready for installation or delivery.

What You’ll Do

Operate carpet cutting machines safely and accurately
Read work orders and cutting tickets to cut carpet to precise specs
Inspect materials for defects and verify style, color, width, and quantity
Label and stage completed orders for installers, drivers, or pickup
Help maintain inventory accuracy and a clean, organized cutting area
Support general warehouse operations, including loading and stocking

What We’re Looking For

High school diploma or GED preferred
Warehouse or flooring industry experience a plus
Experience with carpet cutting equipment preferred — training provided
Forklift certification a plus
Strong attention to detail and basic math skills (fractions/measurements)
Mechanical aptitude and ability to follow written instructions
Reliable attendance and a strong work ethic
Ability to lift up to 75 lbs (with assistance as needed), stand/walk for extended periods, and perform bending, kneeling, and reaching tasks in a warehouse environment.

You’ll receive and inspect incoming shipments, maintain inventory accuracy, support warehouse operations, and ensure materials are organized and ready for installation or delivery.

What You’ll Do

Receive, unload, and inspect incoming shipments for accuracy and damage
Verify materials, receive inventory into our system, and assign stock locations
Pull orders, print tags, and stage materials for installers and deliveries
Assist with monthly inventory counts and maintain inventory accuracy
Help prevent inventory loss by following established warehouse procedures
Maintain a clean, organized, and safe warehouse environment
Operate a forklift (training and certification provided)
Assist with warehouse projects, deliveries, and other duties as needed

What We’re Looking For

High school diploma or GED preferred
Warehouse, shipping/receiving, or inventory experience preferred
Forklift experience is a plus (training available)
Strong attention to detail and organizational skills
Basic computer skills and ability to learn inventory management software
Reliable, dependable, and able to work independently or as part of a team
Must be able to lift up to 75 lbs. (with assistance as needed), stand for extended periods, and perform frequent bending, lifting, kneeling, and reaching in a warehouse environment.

Do you enjoy helping people and creating exceptional customer experiences? McSwain Carpets & Floors is looking for a friendly, organized, and solutions-focused Customer Care Specialist to join our Retail Team.

In this role, you’ll be the primary point of contact for our customers, assisting with installation questions, scheduling, service requests, and problem resolution. You’ll work closely with our sales and operations teams to ensure every customer receives the outstanding service McSwain has been known for since 1968.

What You’ll Do

Answer customer phone calls and emails with professionalism and care
Assist customers with installation and service-related questions
Research and resolve customer concerns
Communicate effectively with sales, operations, and installation teams
Help create a positive customer experience from start to finish

We’re Looking For Someone Who

Enjoys helping people and solving problems
Has excellent communication and organizational skills
Is positive, dependable, and team-oriented
Has at least 2 years of customer service experience
Is proficient in Microsoft Office and comfortable learning new software

Are you passionate about helping people create beautiful spaces? McSwain Carpets & Floors is looking for motivated, customer-focused Sales Consultants to help homeowners find the perfect flooring solutions. If you enjoy building relationships, have an eye for design, and thrive in a results-driven environment, we’d love to meet you.

What You’ll Do

Welcome customers and guide them through our flooring showroom
Recommend products that fit each customer’s style, needs, and budget
Build lasting relationships through exceptional customer service and follow-up
Collaborate with sales, operations, and installation teams to ensure a seamless customer experience
Achieve individual and team sales goals while delivering outstanding service

What We’re Looking For

Strong communication and relationship-building skills
Sales experience preferred (flooring, design, or home improvement is a plus)
Organized, self-motivated, and customer-focused
Comfortable using computers and learning new technology
A positive attitude and passion for helping customers

Are you organized, customer-focused, and passionate about delivering exceptional service? McSwain Carpets & Floors is looking for a Sales Assistant / Inside Sales Representative to support our Builder Division. In this role, you’ll work closely with our builder sales team and clients to ensure projects move seamlessly from quote to installation.

What You’ll Do

Prepare quotes, proposals, and sales documentation
Coordinate orders and communicate project updates with builder clients
Support the sales team with pricing, follow-up, and order management
Work closely with operations, installation, and billing teams to ensure a smooth customer experience
Track projects, maintain accurate records, and provide outstanding customer service throughout the process

What We’re Looking For

Strong organizational and communication skills
2+ years of customer service, inside sales, or sales support experience
Detail-oriented with the ability to manage multiple projects simultaneously
Proficiency in Microsoft Office; ERP/CRM experience is a plus
Flooring, construction, or homebuilding experience is preferred but not required

Are you dependable, hardworking, and enjoy staying active? McSwain Carpets & Floors is looking for a Warehouse Associate to join our team at our Sharonville headquarters. In this role, you’ll help keep our warehouse running efficiently by preparing materials, assisting with deliveries, and supporting daily operations.

What You’ll Do

Receive, organize, and prepare flooring materials for delivery and installation
Load and unload trucks safely and efficiently
Operate forklifts and warehouse equipment (training provided)
Assist with deliveries and pickups using company vehicles (no CDL required)
Help maintain an organized, clean, and safe warehouse environment

What We’re Looking For

Warehouse experience preferred, but not required
Forklift experience is a plus (in-house training and certification available)
Ability to lift 60–80 pounds
Self-motivated with a strong work ethic and team-first attitude
Familiarity with warehouse equipment or conveyor systems is a plus

Why Choose McSwain

For 55 years, McSwain Carpets & Floors has provided quality flooring and unmatched service. With nine showrooms across Cincinnati, Dayton, and Northern Kentucky, you’ll find thousands of carpet and hard-surface options to choose from.

A History of Family

From two brothers 65 years ago to one of the nation’s most trusted flooring retailers, built on honesty, excellence, and family values.

Flooring for Everyone

Explore thousands of styles in carpet, hardwood, laminate, tile, and vinyl styles. McSwain offers top-brand flooring to fit your style and budget.

Service You Can Trust

Our flooring specialists guide you from design consultation to installation, helping you create a floor that reflects your style and needs.

Giving Back

Supporting the community has been a priority since our founding, including our ongoing partnership with Habitat for Humanity and more.

About McSwain Carpets & Floors

Over 55 Years of Quality Service and Flooring

More than 55 years after our first store opened, McSwain Carpets & Floors is still very much a family business. President Jason McSwain continues to uphold the tradition of putting customer care first.

McSwain Carpets & Floors storefront at sunset | McSwain Carpets & Floors

Our History

Proud Member of the National Floorcovering Alliance

McSwain Carpets & Floors is a proud member of the National Floorcovering Alliance. The NFA is an association of the largest and finest floor covering dealers in North America. Fewer than a tenth of one percent of all flooring dealers meet the exceptional criteria of high-quality sales, service, and integrity required to maintain membership. Thanks to our membership, McSwain Carpets & Floors has access to exclusive products and special purchasing opportunities.